All of our streams here at SharpStream are load-balanced for increased stability and reliability. This, in a nutshell, means that you when you send your stream, it is sent to a mount on one of our "ingest" servers (we refer to this as an ingress feed). This is then distributed via multiple identical servers called "edges". Each of your listeners is sent to one of these edges to hear your live content.

To check that you are successfully sending a feed to our ingest server, follow these steps. 

1. Navigate to the applicable Station. 

2. Select the Stream that you would like to check. 

3. Navigate to the Stream Information panel on the right hand side of the stream's page. 

4. Scroll down to the Live Listen section of the panel.

5. Click on the grey box labelled with the ingest server name.

6. If you can hear audio*, you're good to go! If not, check your encoder is connected and that the settings are correct.

*For Premium users: ensure the audio you hear matches up with what you are intending to broadcast. As you may have a fallback loop which plays when you are off air.

To check your edge streams, click the. "edges" monitor button, this will play you one of the edge streams which is exactly what your end listeners will hear.

If your ingress is audible but the edges are not, please contact

Quick Monitoring: 

You can quickly monitor the edge streams from the station page, simply click the play button next to any of your streams and you can monitor the selected stream output. 

Preview Player:

All stream monitoring in Portal can be controlled through the Player at the top of any page. Streams will continue to play as you navigate through the site.